Customer Support & Website Builders

Over a week ago, I spent about 30 hours over 5 days working all my spare time at recreating my website! Why? Well, because it didn't have SSL (secure socket layering or the https) that shows your website is secure. That's pretty important, especially if you are selling online, right?

Sooooooo, I called GoDaddy - my hosting and website builder - and asked about SSL. What happened, is that the agent I spoke with talked me in to buying their new Go Central Website builder that includes SSL. He led me to believe that my current version 7 website builder wasn't going to be supported any longer.

The problem - I had to totally recreate my website from scratch because the new platform won't convert my old website. ARRRRRGHHHHHH!!!!!! As much as I  hated to do it, I spent all those hours building my new site. And then I discovered that Go Central doesn't have as many customizable features as my previous website builder. FRUSTRATING AS HECK!!!!

Fast forward: I was so frustrated with the limitations on the new website builder, I called tech support.  I couldn't get something as simple as a hyperlink to work on the pages! Thankfully, the person who answered my call (Rodney) was super helpful, and super knowledgeable. We spent about 30 minutes on the phone, and after talking with Rodney, I discovered my website builder isn't going away, it IS still supported. Fortunately for me, I kept the previous website builder and never published the pages with GoCentral. Rodney refunded my money and I upgraded my current website to include SSL. I can still fully customize my site and other than all those lost hours, I'm a happy camper.

Had the first agent actually "listened" to my concerns instead of trying to sell me a new website builder package (I don't know if they get commission or not), I could have avoided all the work and lost hours; hours that I could have been painting!! Good Customer Service involves listening to the customer; customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

Are you maintaining your art website or did you hire someone to create and maintain your site? Who are you using for your host, and what website builder do you use? Any recommendations? I'm paid up through the end of the year with GoDaddy, but I'm open to suggestions...

~Mahalo~

Update 1/11/20 - Yeah, I gave up on that website. Too much trouble, not enough time. For now it's going to be an occasional blog post and maybe resurrect my Etsy site. Once I'm fully retired I might have the time and energy to keep it up to date. Two years between posts sure isn't enough to keep people interested is it??

Speaking of Names

Okay, now you know where "Maloha" came from.

When I first created my website (heartspiritstudio.com), I tried to get my name as my domain name - but it's already taken.  Turns out that Todd Rundgren's  long time friend and tour director is also named Mary Lou Arnold (http://rockshowcritique.com/2016/01/interview-todd-rundgrens-tour-director-mary-lou-arnold/). The domain isn't developed, it's just parked, but not available for sale. I tried maloha.com - but that's taken too.

Now what?  I use a lot of heart imagery in my work; heart, art, heART, you can see how that evolved. HeARTSpiritStudio sounded right to me, so I went for it. Oh, and in case you're wondering, the 401 is from my anniversary - Rex & I got married on April Fool's Day - but that's another story.

Recently for yuks and giggles I did another domain name search, and marylouarnoldart.com is available - should I go for it? I'm not so certain that a change is necessary, but it would probably be easier for people to find me and my paintings on the web. That, along with the fact that I need to let people know I'm out there!

Do you have a website, and if so, how did you arrive at the name if you were lucky enough to obtain a domain with your name? If not, how did you decide on your brand, your name?

Comments welcome!

~Mahalo~

Are you Hawaiian? (it's all in the name)

I get asked that all the time because of my email address and how I sign my paintings.

Mahalo is a Hawaiian word meaning thanks, gratitude, admiration, praise, esteem, regards, or respects. According to the Pukui and Elbert Hawaiian Dictionary, it is derived from the Proto-Polynesian *masalo.

Maloha, on the other hand, is how I sign my paintings. So where the heck did "that" come from? Well, my name when I started painting, was Mary Lou Harris. I signed a few paintings that way, but it just seemed too long for a signature, so I tried to come up with a shorter signature. I finally arrived at Maloha, which is the first two letters of each of my names MAry LOu HArris = Maloha.

Fast forward - I got married. Luckily for me, I married a man whose last name is Arnold; so I didn't have to change a thing - now I explain that it's MAry LOu Harris Arnold = Maloha.  

So, that, in a nutshell, is why I sign my paintings "Maloha" (I'm not remotely Hawaiian - I vacationed there once tho)

I'm revisiting my blog - it's been a long time, and a lot has happened over the past (I was going to say "few") but it's been 7 years!!!

I've always found it a little difficult to talk about myself, but here I am, and I'm going to make it work this time.... so bear with me while I get my feet wet in the blogosphere, again.

~Mahalo~ 

2nd Auction for Japan

I have just submitted this painting to the Daily Paintworks Help Japan Challenge hosted by Keiko Tanabe. Many artists are contributing to this effort - please click here to view the paintings, and to make a purchase.

Hold the Lettuce #3

Original Watercolor

Image size: 14" x 19"

Current bid: $50.00

100% of the proceeds will go to a charitable organization assisting in the relief efforts. Now is your chance to own a beautiful piece of art and help make a difference in peoples' lives.